Online Sample Ordering.
It’s like shopping online, and samples are still free.
Online Sample Ordering
Our sample ordering is a lot like online shopping, except samples are free. It’s ideal for design professionals who regularly order individual samples that can ship no charge via UPS Ground. (See shipping info way below to estimate delivery date)
When to order online samples:
- You need individual or loose samples.
- You order samples for Chemetal, Treefrog or InteriorArts regularly.
How To Order:
Add samples from individual product pages. You’ll be able to select size and quantity. To order you’ll have to create an online sample account. No credit card or payment required. Your account will work for Chemetal, Treefrog and InteriorArts.
Sample Maximums
We limit the number of samples you can order to 20 total and 5 per SKU. For our new designs on thicker metals, (All Surface Mode Designs, 352-09, 353-09, 354-09, 511, 512, 550-599) we ask that you limit your samples requests to 5 items total. If you need more please email (samples@chemetal.com) and tell us why you need more.
Ordering Samples Internationally
(See section at the bottom of the page)
Chemetal Samples available for online ordering
Illustration not to scale.
We occasionally create custom sized samples for regular customers or special samples needs. Charges may apply. We do not offer 8” x 10” samples in 100, 700, 800 and 900 Series. We believe the 4” x 6” size allows for good representation of these even-toned designs.
You can still order samples by email or phone.
(There are a few scenarios when you have to).
I want to order samples by phone or email like I always have.
You can! Contact us directly.
800 807-7341 | samples@chemetal.com
By phone or email please provide:
- Your name
- Company name
- Full shipping address
- Email address
- Phone number
- Project name
- Samples needed by Product #
Sample Chains, Architectural Sample Boxes and more.
For Sample Chains, Architectural Boxes and wallboards, you’ll need to contact us directly. These are more expensive sample materials and we’ll want to qualify you. Thanks!
800 807-7341 | samples@chemetal.com
By phone or email please provide:
- Your name
- Company name
- Full shipping address
- Email address
- Phone number
- Project name
- Samples needed
I need my samples to ship overnight on my UPS or FedEx account.
For expedited shipping, no matter size or kind of samples, please contact us directly.
800 807-7341 | samples@chemetal.com
For expedited shipping, please provide your preferred shipping company (FedEx or UPS), your active account number for that company, and the expedited service you’d like (overnight, 2 day etc.). This is in addition to all the business and contact information listed in above sections.
Ordering Samples Internationally
(See the section at the bottom of the page)
General Shipping Info:
Standard Free shipping is UPS Ground from Massachusetts, which means approximately 1-3 business days for the East Coast (5 days to Florida), 3-4 business days for the Midwest and 5-7 business days for Western States.
Standard sample requests received prior to 12 noon EST will usually ship that afternoon unless we are very busy. For deadline sensitive expedited sample requests, we guarantee to ship the same day if the sample request is received and acknowledged by 1 PM EST.
Ordering Samples Internationally
Europe/Asia
You will not be able to order samples for shipment to Europe or Asia through our shopping cart. Contact us via email. (samples@chemetal.com) Samples are free but free shipping is at our discretion. This is because of the high cost of shipping samples internationally. We will want to qualify you as a designer / design firm. You may be asked to provide your UPS or FedEx number. If you plan to use DHL, please know that you will be responsible for scheduling your own pickup as it is non-standard in the United States.
Shipping to other countries often requires payment of duties which are the responsibility of the designer/ recipient. Additionally, we have representatives in both Europe and Asia who can fulfill samples requests when possible.
Canada:
Currently you are able to order samples for delivery to Canada through our shopping cart. Shipping to Canada is still higher cost and often requires payment of duties, which are the responsibility of the designer /recipient. Since we have a number of distributors in Canada, especially the Toronto area, it may be best to contact them to get the samples you require. Our Canadian distributor list can be found here.
Australia:
You will not be able to order samples for shipment to Australia through our shopping cart. Contact us via email (samples@chemetal.com). We will coordinate shipping or, more likely, connect you with our distributor in Australia.
